Return & Exchange Policy
Return, Exchange and Cancellation Policy
-
As a policy, we do not offer money refunds or exchanges on any purchased products.
-
Once sold, items can only be returned or exchanged for store credit.
​
(Store Credit refers to the refund provided as a coupon code, which has lifetime validity and can be fully applied to future orders on our website.)
​
-
Please note that once an order is confirmed, it cannot be canceled.
How do we exchange against store credit?
-
A customer requesting store credit under the specified conditions (** listed below) will receive store credit in the form of a coupon code, which can be used for future orders on our website.
-
Once the store credit request is raised and approved, we will arrange a pickup from the customer’s doorstep.
-
It typically takes 5 to 7 working days for the returned product to reach us.
-
Upon receiving the product, a quality check will be conducted before generating the coupon code.
-
The coupon code, which will have the store credit value after deducting Rs. 100/- for return shipping, will be sent to the customer via email.
-
The customer can use this coupon code to place a new order on our website.
Conditions
-
Defective Package: If you receive a product in poor condition or with tampered packaging, kindly refuse to accept the package. Please apply for a return using the Return & Store Credit link. A replacement will be sent to you at no extra cost.
-
Defective Product: If you receive a defective product, please raise a return request immediately using the Return & Store Credit link and upload a snapshot of the defect. A replacement will be provided to you at no additional cost.
-
​Timeline for Store Credit Request: Exchange/Store Credit requests must be submitted within 7 days of receiving the product (including the delivery day). Requests made after this period will not be accepted.
-
Approval: Once your request is processed, you will receive an approval email from us within 2 working days.
-
Time of Pick up: The product will be picked within 2-3 working days from the date of approval. In case we do not have pick up service available at customer’s location, customer has to self-ship the product.
-
Product Condition - The items should be unused and unwashed, Tag shouldn't be removed.