Store Policy
Welcome to OnamSarees.com! We’re delighted to offer you a curated collection of traditional Kerala attire, including Kerala sarees, Set Mundu, Dhavani Sets, Balaramapuram Handlooms, Kuthampully Handlooms, Kasavu Salwar, and much more. Our goal is to provide you with a seamless shopping experience while celebrating Kerala’s cultural heritage. Please take a moment to review our store policies for a smooth and enjoyable shopping experience.
Shipping Policy
Shipping Locations
OnamSarees.com currently ships within India. We aim to reach customers across the country with reliable delivery services.
Shipping Charges
We offer Free Shipping on all orders within India. There are no hidden fees or extra charges at checkout, ensuring a transparent shopping experience.
Processing Time
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Order Processing: Orders are typically processed within 1-2 business days after payment confirmation.
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Estimated Delivery Time: Once processed, orders are shipped and generally delivered within 3-7 business days, depending on your location within India.
Shipping Partners
We partner with trusted courier services, including India Post, to ensure timely and secure deliveries.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status of your order on our shipping partner's website.
Delayed Shipping
While we strive to deliver on time, there may be unforeseen circumstances, such as public holidays or delays from our courier partners, that could affect delivery times. If your order is delayed, please reach out to our support team, and we’ll assist you in tracking it.
Return & Exchange Policy
Return Eligibility
At OnamSarees.com, customer satisfaction is a priority. We accept returns and exchanges under the following conditions:
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Items must be unused, unwashed, and in their original packaging with all tags intact.
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Returns must be initiated within 7 days of receiving the product.
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Only items with manufacturing defects or damage during transit are eligible for returns.
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For sizing or design exchanges, please ensure the product is returned in its original condition.
Note: We do not accept returns or exchanges for products that show signs of wear, alteration, or damage caused by the customer.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Customized or altered products.
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Items purchased during special sales or discount offers.
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Gift cards, if available.
Return Process
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Initiate Return: To initiate a return, please contact our customer support team at support@onamsarees.com within 7 days of receiving the item. Please provide your order details and the reason for the return.
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Return Authorization: Our team will review your request and provide instructions for the return if the item meets our return criteria.
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Shipping the Return: Once authorized, you are responsible for shipping the item back to our return address provided by customer support. Please use a reliable shipping service and retain the tracking information for reference.
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Refund Process: Upon receiving the returned item, we will inspect it for eligibility. If approved, refunds will be processed within 5-7 business days to the original payment method.
Exchange Policy
If you wish to exchange an item for a different size, design, or style, please contact our support team. Exchanges are subject to product availability, and the same conditions as returns apply.
Note: Customers are responsible for the return shipping cost for exchanges unless the item was received damaged or defective.
For more details, please review our full Return & Exchange Policy.
Refund Policy
Refund Eligibility
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Refunds are provided for returned items only after inspection and approval.
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The refund amount will exclude any original shipping costs if any.
Refund Method
Refunds will be credited back to the original payment method. For payments made via bank transfer, the refund will be processed directly to the customer’s bank account.
Refund Timeline
Once the return is approved, please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
In details, refund details mention in our Return & Exchange Policy page.
Cancellation Policy
Order Cancellation
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Orders can be canceled within 24 hours of placing the order, as long as it has not yet been processed.
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To cancel an order, please contact our customer service team at support@onamsarees.com with your order details.
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Once an order has been processed and shipped, we cannot accommodate cancellations.
Refund for Canceled Orders
If the cancellation request is made within the allowed timeframe, a full refund will be issued to your original payment method within 5-7 business days.
Privacy Policy
At OnamSarees.com, we value your privacy and are committed to protecting your personal information.
Personal Information Collection
We collect basic information (such as name, contact details, and address) during the checkout process to fulfill your orders and keep you updated.
Data Security
Your data is stored on secure servers and is accessible only to authorized personnel. We use SSL encryption to protect your information during transmission.
Use of Information
The information collected is used solely for processing orders, improving our services, and keeping you informed of offers (with your consent).
Sharing of Information
OnamSarees.com does not sell or rent your personal information to third parties. We only share data with third-party providers involved in order fulfillment and shipping, as required to complete the service.
For more details, please review our full Privacy Policy.
Customer Support
Our team at OnamSarees.com is here to assist you with any inquiries or concerns. Please feel free to reach out to us:
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Email: support@onamsarees.com
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Hours of Operation: Monday to Friday, 10:00 AM – 6:00 PM IST
We aim to respond to all queries within 24-48 hours during business days.
Terms & Conditions
By shopping at OnamSarees.com, you agree to abide by our policies, including our return, refund, and cancellation policies. We reserve the right to modify these policies at any time without prior notice. All changes will be updated on our website.
Intellectual Property Rights
All content, including images, logos, and descriptions on OnamSarees.com, is the property of OnamSarees.com and is protected by copyright law. Unauthorized use, reproduction, or distribution of our content is prohibited.
Thank you for choosing OnamSarees.com for your traditional Kerala attire needs. We look forward to delivering an exceptional shopping experience filled with authenticity and culture. If you have any questions regarding our store policies, please do not hesitate to contact us.
OnamSarees.com reserves the right to amend or update these policies at any time.
Accepted Payment Methods
- Credit / Debit Cards
- UPI ( Google Pay, PhonePe, Paytm & more.. )
- Net Banking